Refunds & Returns
Effective Date: September 18, 2026
Website: www.zippysa.co.za
Business Name: ZippySA
Contact Email: info@zippysa.co.za
Contact Phone: 0722413646 / 083 422 0940
1. Introduction & Overview
Welcome to ZippySA. These returns and refunds (together with the terms and conditions) govern your use of our
website and the purchase of products from our online store. By accessing our site and placing an order, you agree to be bound by these Terms.
2. Cancellation Policy
Order Cancellation by Customer:
- You may cancel your order at no charge prior to dispatch by contacting us immediately at info@zippysa.co.za.
- If the order has already been dispatched to the courier, it cannot be cancelled in transit. You may instead return the item upon receipt in accordance with our Refunds & Returns Policy below.
Cancellation by ZippySA:
- We reserve the right to cancel an order prior to dispatch in cases of stock unavailability, pricing error, or suspected fraudulent activity.
- If we cancel your order, you will be notified immediately and issued a full refund.
3. Refunds & Returns Policy
A. 7-Day Cooling-Off Period (ECT Act)
In terms of Section 44 of the Electronic Communications and Transactions Act (ECT Act), you are entitled to cancel your purchase within 7 days of receiving the goods without reason and without penalty.
- Condition: The balance bike must be unused, fully unassembled (or in original
condition), and in its original, undamaged packaging. - Return Shipping: The customer is responsible for courier charges associated with returning the product under the cooling-off period.
B. Defective or Damaged Products.
- Upon Receipt: Please inspect your package upon delivery. If the bike arrives damaged or is found to have manufacturing defects, notify us within 48 hours of delivery with photos/videos of the issue.
- Remedy: We will arrange for the collection of the item at our expense. Upon
inspection and verification of the defect, you may choose either:
1. A free repair or replacement.
2. A full refund via your original payment method.
C. Processing Refunds
Approved refunds will be processed via our online payment processor back to the original payment method (or via EFT if required) within 7–10 business days after the returned goods have been received and inspected at our warehouse.
4. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.
5. Contact Details
If you have any questions regarding these Terms, deliveries, or returns, please reach out to us:
- Email: info@zippysa.co.za
- Phone / WhatsApp: 0722413646 / 083 422 0940